FCCA
Announces Plans for
2002 Training Schedules
The Florida-Caribbean Cruise Association (FCCA) has selected a number
of Caribbean and Mexican destinations for its 2002 series of training
sessions. As part of an on-going educational program designed to provide
the industry’s destination partners with valuable information regarding
today’s cruise passengers, their wants, needs and habits, enabling
governments and businesses to maximize the impact of cruise tourism in
their respective country.
Understanding the cruise industry and its dynamics is vital in today’s
tourism mix, especially in view of the competition the Caribbean regions
tourism industry faces from other regions of the world. The FCCA, utilizing
its research and information capabilities, has developed a series of training
seminars that are available to all Caribbean region destinations.
“As a travel industry, we are dedicated to helping taxi drivers
and service providers throughout the Caribbean Region,” said Michele
Paige, FCCA President. “Therefore as an organization we are committed
to the continued effort to assist our Caribbean partners to provide better
customer service through the on-going training of Caribbean nationals.”
The FCCA is pleased to offer three different training modules, “Service
Excellence” (featuring “The Guest”) addresses the customers
needs and demonstrates the proper attitude needed to deliver higher service
satisfaction; “Caribbean Taxi Pride” is geared towards the
taxi operators, tour operators and anyone providing ground transportation
to the cruise passenger and “Cruise Passengers Equals Profits”
designed to develop a greater understanding of the industry within the
Caribbean Tourism sector and to help Caribbean businesses increase the
positive financial impact the cruise passenger has on their businesses
and country.
Training sessions already confirmed for 2002, are scheduled for Aruba,
Antigua, Barbados, Cayman Islands, Panama, Trinidad & Tobago and St.
Vincent & The Grenadines.
For further information on training programs, please contact the FCCA
at training@f-cca.com or (954)
441 8881 or by fax at (954) 441 3171.