Grand Cayman Training A Success
July 31, 2001

The Florida-Caribbean Cruise Association (FCCA) recently completed a series of eight successful training sessions in Grand Cayman.

Understanding the cruise industry and its dynamics is vital in today's tourism mix, especially in view of the competition that the Caribbean regions tourism industry faces from other regions of the world.  The FCCA, utilizing its research and information capabilities, has developed a series of training seminars that are available to all Caribbean destinations.

"We are dedicated to the service industry and taxi drivers in Grand Cayman and throughout the Caribbean,"said Michele M. Paige, FCCA President.  "As an organization we are committed to assisting our Caribbean partners in ways to provide better customer service.

Three different programs were offered in each city, "Service Excellence" (featuring "The Guest" and "The Difficult Guest") and "Caribbean Taxi Pride."    Both portions of "Service Excellence" were offered to everyone involved in the cruise tourism and "Caribbean Taxi Pride" was customized to address the needs of the taxi drivers who work with the cruise ships.

Each session consisted of three main sections:

• A statistical overview of the cruise industry.
• How to make guests feel more welcome in your country.
• How to identify and handle difficult guests.

"We had over 300 participants in the eight sessions, that is certainly an indicator to the cruise industry of how committed the people of Grand Cayman are to cruise tourism," Paige continued.

The Grand Cayman training sessions were organized by Wil Pineau, Cayman Islands Chamber of Commerce and Ishwar Persad, Department of Tourism.

The FCCA training seminars provide the industry’s destination partners with valuable information regarding today's cruise passengers, their wants, needs and habits, enabling governments and businesses to maximize the impact of cruise tourists in their country.  Currently the FCCA has three Training Programs: Service Excellence, Cruise Passengers Equal Profits and Taxi Pride.

For further information, please contact Adam Ceserano at tel.: (954) 441-8881, fax: (954) 441-3171 or e-mail adam@f-cca.com.

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